Our Services

Our team of Workflow Administrators process and code all clinical documentation that comes into the Practice electronically. Actions required, such as medication changes are passed to the appropriate team members e.g. Pharmacy Hub for timely action to ensure the patient’s medical records are maintained as correct and current.

Our dedicated team co-ordinate the recall and booking process for Long-Term Conditions (LTC) and Quality and Outcomes Framework (QOF), ensuring thorough claims processing and accurate coding for optimal patient care and practice efficiency.

Providing a digital and telephone first front door for practices, the hub provides vital support to the practice’s own administration teams. This service ensures consistency of information given and the processes followed, and produces reduced call waiting, increased use of Pharmacy First and Community Pharmacy Consultation Services, effective use of total triage, improved signposting and utilisation of services, and greater patient satisfaction.

We deliver NHS Health Checks at scale to enable primary care locally to target bigger populations and provide this important screening and early intervention service to groups with different needs while reducing pressure on practices. This supports practices to deliver NHS Health Checks and offer equity of access across place.

Practices and PCNs do not always have the business support and human resource capacity of larger organisations. We offer services to reduce administrative pressures on staff, that includes HR, finance, training, communication and data sharing support. Through operating at a larger scale, we are able to offer business expertise, reduce duplication and mitigate financial risks.

We provide comprehensive employment support to practices and PCNs, including job specification development, recruitment tools, interview process support, through to managing the onboarding and HR requirements of employing staff. By addressing common issues across multiple PCNs and practices, we ensure the efficient use of resource and offer impartial guidance for workforce improvement.

Our Social Prescribers are embedded within PCNs to empower patients to manage their health and well-being by building shared personalised care and support plans through trusted relationships. By understanding patients' backgrounds and connecting them with local resources, this fosters long- term engagement and empowerment, addressing immediate health needs while enhancing community connections.

This service offers a multidisciplinary team for clinical and administrative care coordination, including ward rounds, triage, and prioritisation for GP input or visits. It provides medicine management and remote monitoring. Recognizing the unique healthcare needs of care home residents, it addresses complex conditions, malnutrition, flu immunization, and end-of-life care effectively.

Evaluation of our care home monitoring service has shown the outcomes:

• Reduced admissions by 70%
• Reduced A&E attendances by 61%
• Reduced GP contacts by 63%
• Reduced volume of medications prescribed by 116%
• Reduced outpatient appointments by 79%
• Reduced 111 calls by 48%
• Reduced 999 calls by 76%

Berkshire Primary Care provides a tailored access scheme at scale to help target vulnerable communities and support practices to develop services specific to local need and work with system partners to provide an approach that ensures every contact counts, Numerous services, healthcare checks and support options are available at a single point of contact within this service.

We are proud of our Homeless Outreach service that we deliver in close partnership with Pilgrim Hearts Trust and the Bracknell Forest Council. This is an invaluable service that delivers true primary care outreach to a particularly vulnerable population. Patients are able to see a GP and a nurse at a safe and secure location to receive care for their physical and mental health needs, which might include long-term condition management, wound care, flu vaccinations, basic health screening, and on the day prescriptions.

This service is a drop-in Centre, Tuesday 12:30pm to 2:30pm at St Andrews Church, Priestwood, Bracknell.

Through remote monitoring our dedicated Digital Healthcare Team are supporting high-risk patients in various settings, including care homes and emergency care. Patients being remotely monitored are set up in their own home or care home with a tablet device and App and monitoring equipment. Our highly trained nurses support the patient when alerts are received, escalating to an appropriate other clinician when required.

Remote monitoring has shown to have multiple benefits including enhancing self-management, reducing hospitalisations, rapid assessment of vulnerable patients and better utilisation of clinicians.

BPC has played a vital role in the COVID-19 vaccination programme, leading the programme on behalf of their local area, setting up vaccination centres at short notice and offering workforce support and solutions. This involvement has enabled our local system to benefit from at-scale service delivery and reduce pressures and risk on other primary care providers. Berkshire Primary Care continues to be one of the largest vaccination providers in the Frimley system delivering COVID-19, influenza and RSV vaccinations on behalf of practices.